FAQs
Welcome to Soul & Body Works, Got questions? We’ve got answers! Here are the most commonly asked questions about our organic, handmade skincare products, ordering process, shipping, and more. If you don’t find what you’re looking for, feel free to reach out to us anytime.
Are all your products handmade?
Yes, all our products are handcrafted with care to ensure the highest quality and attention to detail.
Are your products vegan and cruelty-free?
Absolutely! All our products are 100% vegan and cruelty-free. We believe in kind beauty—for your skin and the earth.
What ingredients do you use in your products?
We use only the finest natural ingredients, including nourishing oils, rich butters, pure essential oils, and plant-based extracts, all free from harmful chemicals.
What payment methods are accepted?
We accept Cash on Delivery and Bank Transfer or Card payments
Where do you ship?
We currently ship nationwide across Pakistan. For international orders, please contact us directly to check availability and shipping options.
FAQs
How long will it take to receive my order?
Orders are typically processed within 1–3 business days.
Once shipped, delivery takes approximately:
2 -4 business days for standard shipping (within major cities)
4 - 5 business days for remote or rural areas
What are your shipping charges?
In Pakistan, we offer a standard shipping charge on all orders of Rs 250, no matter how big or small your package is.
Do you offer express or same-day delivery?
In Lahore only we can offer delivery within 2 business days.
Are your products safe for sensitive skin?
Yes, our products are formulated with gentle, natural ingredients that are suitable for sensitive skin. However, we always recommend patch testing before full use. and mention skin type recommendation on products
FAQs
Do your soaps lather well?
Yes! All our soaps are handcrafted using the traditional cold process method and are carefully formulated to create a rich, creamy lather without using any artificial foaming agents. The blend of natural oils—like coconut, castor, and palm—ensures a luxurious lather that gently cleanses while keeping your skin nourished and moisturized.
Can I customize or create a gift set with your products?
Yes, we offer customizable gift sets that you can create with your favorite Soul & Body Works products.
What should I do if I have an allergic reaction?
Discontinue use immediately, rinse the area with cool water, and consult a doctor if irritation persists. Always do a patch test before use and check the recommended skin type for each product.
Are your soaps antibacterial?
While our soaps are not specifically marketed as antibacterial, the natural essential oils and ingredients we use do have cleansing and antibacterial properties.
FAQs
Do you use artificial fragrances or colors?
No, we only use pure essential oils for fragrance and natural clays or botanical extracts for color.
Do your products help with specific skin conditions?
Our products are formulated to be gentle and nourishing, and many of our customers have found relief from dryness, sensitivity, and irritation. For specific conditions, we recommend consulting with a dermatologist.
Can I use your products on children or babies?
While our products are crafted with natural and gentle ingredients, we recommend use for children over the age of 2.
Do you offer samples?
Yes, we occasionally offer samples and trial sizes. Follow us on social media or join our newsletter for updates on sample availability.
FAQs
How long do your products last?
Since our products are made with natural ingredients and without preservatives, we recommend using them within 12 months for the best results.
How should I store your products?
We recommend storing our products in a cool, dry place, away from direct sunlight to maintain their freshness and effectiveness.
What kind of packaging do you use?
Our packaging is eco-friendly, sustainable, and completely plastic-free, aligning with our mission to reduce environmental impact.
Do you offer wholesale or bulk purchases?
Yes, we do offer wholesale and bulk purchase options. Please contact us directly for more information.
FAQs
Can I return a product?
Due to the nature of our organic skincare items and to maintain hygiene and safety standards, we currently do not accept returns.
How often should I use your hair oil?
For best results, we recommend using our organic hair oil 2–3 times a week to nourish and strengthen your hair.
Are you planning to add more products to your line?
Yes, we are continuously working on expanding our collection, with new products like bath accessories and natural clays for face detox already available.
