Shipping & Return Policy

At Soul & Body Works, we strive to deliver your orders swiftly and safely and your orders reach you as soon as possible.

After placing an order, you will instantly receive a confirmation e-mail with details of your order. It will then be our priority to swiftly dispatch your order. Usually, all items are sourced from our warehouse and dispatched within 24 - 48 hours (provided it is a business day).

Shipping times may vary depending on your location, but typically range from 2 - 4 business days. However, we will let you know via a phone call or SMS if an item is out of stock, and the soonest it can be dispatched.

In Pakistan, we offer a standard shipping charge on all orders of Rs 250, no matter how big or small your package is.

For nationwide delivery, we use Swyft, Call Courier, Trax, Blue Ex & TCS services.

In Lahore only  we offer delivery within 2 business days.

The projected delivery time for all non-Lahore based orders is 2-4 business days.

Right now we dont offer international shipping 

*Please note that your parcel will only be delivered to the shipping address and not to any alternative address.

Unexpected delays may occur with the shipment, and if you don’t receive your order within the allotted time, kindly email sales@soulnbodyworks.com / call us at +92 336 8384205 or whatsapp us at +92 336 8384205. Make sure you have your order number (provided to via email when you place your order) when you call or email us. 

Cancellation

If you want to cancel an order, the sooner you inform us the better! We dispatch most orders within 24 hours so be sure to let us know about cancellations at the earliest. 
Cancellations depend on whether your order has been shipped or not. Usually, items are shipped within one business day so it important that you notify us immediately. If you would like to cancel an order, please send an order cancellation request to Soul & Body Works Customer Services at sales@soulnbodyworks.com  / call us at +92 336 8384205 or whatsapp us at +92 336 8384205.

*Please note that if your order has been shipped, we will not be able to cancel it.

Return & Exchange Policy

At Soul & Body Works, we take pride in the quality of our handcrafted products. Due to the nature of our organic skincare items and to maintain hygiene and safety standards, we currently do not accept returns or exchanges.

If you receive a damaged or incorrect item, please reach out to us within 7 days of delivery at sales@soulnbodyworks.com  / call us at +92 336 8384205 or whatsapp us at +92 336 8384205. and we will be happy to assist you.

Your satisfaction matters to us, and we are committed to ensuring the best experience with our products.